Frontdesk Agentby LineSight Digital

Product demo

See the after-hours front desk turn calls into morning tasks.

Built for administrative after-hours workflows. The AI captures requests, follows approved scripts, and escalates urgent language according to practice rules. It does not provide diagnosis, treatment, or medical advice.

Set up after-hours coverageView Morning Task QueueConfigure After-Hours Rules

Try different workflow

Switch between common after-hours scenarios using mock data only.

Current demo: Routine appointment reschedule at 8:42 PM.

Simulated after-hours call

Maria Lopez (sample) calls after closing at 8:42 PM.

AI

Thank you for calling Demo Family Medicine. Our office is currently closed. I can capture your request for our staff, or route urgent concerns according to the practice's instructions.

Patient

Hi, I need to reschedule my appointment. I cannot make Tuesday anymore.

AI

I can collect that for the team. What is your name, callback number, and the current appointment date?

Patient

Maria Lopez. Please call 408-555-0142. The appointment is Tuesday morning.

AI

Thank you. What new appointment windows work best for you, and is there an optional reason staff should know?

Patient

Thursday afternoon is best. Friday morning could also work. No medical reason, just a schedule conflict.

AI

I will prepare this for the office team. This is not a confirmed appointment change until staff follows up.

Resulting staff task

What the team sees after the AI captures the call.

Demo data

Routine appointment reschedule

Patient requested to move an existing Tuesday appointment to later in the week. Prefers Thursday afternoon if available.

Category

Appointment

Status

New

Urgency

Routine

Suggested action

Call patient to confirm new appointment time

Transcript preview

Patient needs to reschedule Tuesday appointment. Prefers Thursday afternoon, with Friday morning as backup.

Captured fields

Name
Maria Lopez (sample)
DOB placeholder
DOB captured placeholder
Callback number
408-555-0142
Existing appointment date
Tuesday morning
Preferred new windows
Thursday afternoon; Friday morning backup
Reason for reschedule
Schedule conflict
SMS confirmation placeholder prepared: We received your reschedule request. Staff will call to confirm availability.

What staff sees in the morning

A categorized, actionable task instead of an unstructured voicemail backlog.

Appointment task is categorized as routine.
Callback number and preferred windows are ready for staff.
Staff can confirm availability before updating the schedule.

Demo data only. No phone, SMS, EHR, emergency paging, or clinical decisioning integrations are connected here. Urgent language is flagged for practice-defined human review.